Our Online Returns Policy
*Please Note* The following applies only to goods purchased online or by mail order.
At billy’s fishing tackle we want you to be satisfied every time you shop with us so we make our returns policy simple. Goods for return or exchange must be sent back to us within 14 days of receipt. . Simply send returns back to us at the address below via a secure Post Office service. (Royal Mail Special Delivery service recommended). Upon receipt of the goods we will, send replacement goods or issue a full refund for the price of the goods returned. Our only stipulation is that they are in a sale-able condition, in other words;
- The tags have not been removed
- The garment or tackle item has not been used, worn or damaged
- The item is returned in its original packaging undamaged
We will issue the refund (or send out an exchange) within 30 days, and you will see the credit on your card after approximately 3 or 4 working days. Although we issue the credit straight away it takes this length of time to work its way through the banking system (some building societies can take up to 10 days). A refund will show on your card under the name Billy's Fishing Tackle.
Where Faulty or Damaged goods are received please contact the store on +44 (0)191 2596262 within 30 Days of receipt; or email firstname.lastname@example.org
All items that are dirty and/or wet will be will be returned un-repaired at your cost, before even being evaluated.
Returns on Special Offers
If an item bought under a Special Offer, Promotional Incentive or as part of an Outfit is subsequently returned the Special Offer may no longer apply and the refund will be adjusted accordingly.
We will give you the best deal we can in the circumstances, but we will have to take into account the impact of a return on the original offer.
If the item is exchanged for another that would have been available under the terms of the Special Offer no adjustment will need to be made. If the exchange is for an item of similar value outside the terms of the original offer then any adjustment is at our discretion.
Our In-Store Returns Policy
Please keep your receipt for anything you buy. It will ensure we can help you, if you need to bring anything back.
If you return a product unused, in the original packaging with the original receipt within 30 days of purchase we will exchange the product or offer store credit to the value of the original purchase price.
YOUR CONSUMER RIGHTS ARE NOT AFFECTED
If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate, in accordance with your consumer rights.